Warranty

Warranty Policy

At Callisto™, we are committed to providing reliable clinical devices and healthcare essentials that meet our quality standards. To ensure customer confidence, selected products are covered by a 7-Day Limited Functional Warranty from the date the order is marked as delivered.

Please read the following terms carefully.

Warranty Coverage

Our warranty covers verified functional or manufacturer-related defects that affect the normal operation of the product upon proper use.

Eligible concerns may include:

  • Device malfunction upon arrival
  • Non-functioning electronic components
  • Major operational defects affecting usability
  • Incorrect item received

If approved after assessment, Callisto™ may provide:

  • Replacement unit
  • Store credit
  • Repair assistance (if applicable)
  • Appropriate resolution depending on the issue

Warranty Period

Warranty coverage is valid for:

7 days from the date the parcel is marked as delivered

Requests submitted beyond the warranty period may no longer qualify for assessment or replacement.

Warranty Requirements

To file a warranty claim, customers must provide:

  • Order number
  • Clear photos and unedited videos showing the issue
  • Complete description of the concern
  • Unboxing video (strongly recommended)

All claims are subject to inspection and approval by our team.

Conditions That Void Warranty

The warranty does not cover:

  • Physical or accidental damage
  • Improper handling or misuse
  • Water damage or exposure to extreme conditions
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Cosmetic imperfections that do not affect functionality
  • Damage caused by negligence or improper storage

Hygiene & Personal Use Items

For hygiene and safety reasons, products showing signs of excessive use, misuse, or improper sanitation may not qualify for replacement.

Return Shipping

If a warranty claim is approved:

  • Customers may be instructed to return the item for inspection
  • Return shipping arrangements may vary depending on the case
  • Items returned without prior approval may not be accepted

Important Reminder

Customers are encouraged to inspect and test products immediately upon receiving their orders to ensure concerns can be reported within the warranty period.

Policy Rights

Callisto™ reserves the right to deny warranty claims that:

  • Lack sufficient proof
  • Fall outside the warranty coverage period
  • Show evidence of misuse, accidental damage, or unauthorized modification

We reserve the right to update or modify this policy at any time without prior notice.

Need Assistance?

For warranty concerns or product support, please contact our support team through our official store channels.