Cancellation Policy
Cancellation Policy
At Callisto™, we aim to process and dispatch orders as quickly as possible to ensure efficient delivery and service.
Please review our cancellation guidelines carefully before placing your order.
No Cancellation Policy
Once an order has been successfully placed and submitted, it is considered final and can no longer be canceled, modified, or changed.
This includes:
- Change of mind
- Incorrect item selection
- Incorrect quantity ordered
- Wrong shipping information provided during checkout
- Personal preference changes after order confirmation
Customers are responsible for reviewing all order details carefully before completing their purchase.
Order Processing
Orders are processed immediately after confirmation to prepare them for packing and shipment through our courier partners.
Because of this fast processing system, cancellation requests cannot be accommodated once the order has been submitted.
Incorrect Information Provided
Please ensure that:
- Shipping address
- Contact number
- Recipient name
- Product selection and quantity
are accurate before placing your order.
Callisto™ will not be responsible for delays, failed deliveries, or additional shipping fees caused by incorrect customer information.
Refused or Unclaimed Orders
Orders that are:
- Refused upon delivery
- Unclaimed
- Returned due to customer unavailability or incorrect details
may result in restrictions on future orders or require advance payment for future purchases.
Additional shipping fees may apply for reshipment requests.
Exceptional Cases
In rare situations involving:
- Duplicate orders
- Payment verification issues
- Out-of-stock items
- System-related errors
Callisto™ reserves the right to review and cancel orders when necessary.
Customers will be notified accordingly if such situations occur.
Agreement to Policy
By placing an order with Callisto™, customers acknowledge and agree to this Cancellation Policy and all related store policies.
Need Assistance?
For order concerns or support, please contact our team through our official store channels.