FAQs
Frequently Asked Questions (FAQs)
1. Are your products authentic?
Yes. All Callisto™ products are carefully sourced and quality-checked before shipment to ensure reliable performance and premium quality.
2. Do you test products before shipping?
Yes. Every item undergoes inspection and quality checking prior to dispatch to ensure it arrives in proper working condition.
3. How long does shipping take?
Shipping times may vary depending on your location and courier availability. Estimated delivery times will be provided during checkout or order confirmation.
4. Do you offer Cash on Delivery (COD)?
Yes, we offer COD nationwide.
5. Can I return an item if I change my mind?
We currently only accept returns or replacements for verified functional defects upon arrival. Change-of-mind returns are not accepted.
6. What should I do if I receive a defective item?
Please contact us within 7 days of receiving your order and provide:
- Your order number
- Clear photos/videos of the issue
- Description of the concern
Our team will review your request accordingly.
7. Are slight color differences normal?
Yes. Slight variations in color or finish may occur due to lighting, photography, and screen display settings.
8. Do your stethoscopes have good sound quality?
Our stethoscopes are designed to provide reliable and high acoustic performance suitable for daily clinical use and patient assessments.
9. How do I clean my medical instruments?
We recommend gently wiping instruments with a soft cloth and appropriate disinfectant after use. Avoid harsh chemicals or prolonged exposure to moisture.
10. Are your products suitable for medical students?
Yes. Our products are suitable for medical students, nurses, doctors, healthcare professionals, and everyday clinical use.
11. Will I receive the exact product shown in the photos?
We strive to ensure product photos accurately represent the actual item. However, slight variations in color or packaging may occur.
12. How can I contact customer support?
You may reach our support team through our official store channels for assistance regarding orders, products, or concerns.
13. Do your products come with batteries?
Battery inclusion depends on the specific product. Please refer to the product description for complete inclusions and specifications.
14. How can I track my order?
For shipment tracking and delivery updates, please contact our Instagram customer support team.
15. Can I use your products for professional clinical settings?
Our products are designed for everyday clinical support and healthcare use, making them suitable for students and healthcare professionals alike.